Privacy policy

Privacy Policy

At Withevision ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order history

  • Payment confirmation (we do not store your full payment card details)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Process payments securely.

  • Communicate regarding your orders.

  • Provide customer support.

  • Improve our website and services.

  • Detect and prevent fraud.

  • Comply with legal obligations.

  • Send marketing emails where you have given your consent.

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (to fulfill your order).

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Your consent, where required (such as for marketing communications).

4. Payment Processing

Payments are processed securely through trusted third-party payment providers.

Withevision does not store your full credit or debit card information.

Your payment information is handled directly by the payment provider in accordance with their own privacy policies.

5. Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and process your orders securely.

Your information may be stored through Shopify's secure systems and data centers.

6. Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Shipping carriers

  • Payment providers

  • IT service providers

  • Fraud prevention services

  • Legal authorities where required by law

We do not sell your personal information.

7. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where this occurs, appropriate safeguards are used to protect your personal data in accordance with applicable data protection laws.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your order.

  • Provide customer support.

  • Meet legal and accounting requirements.

  • Resolve disputes.

  • Prevent fraud.

When your information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

If you are located in the European Union, you have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Restrict processing.

  • Object to certain processing activities.

  • Request data portability.

  • Withdraw your consent where processing is based on consent.

To exercise these rights, please contact us at:

info@withevision.com

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality.

  • Remember your preferences.

  • Analyze website performance.

  • Improve user experience.

  • Support marketing and advertising efforts.

Please refer to our Cookie Policy for more information.

12. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no method of internet transmission is completely secure, we continuously work to safeguard your information using industry-standard security practices.

13. Children's Privacy

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will delete it as soon as reasonably possible.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Withevision

Email: info@withevision.com

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.