Refund policy

Refund Policy

At Withevision, we are committed to providing premium-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Right of Withdrawal

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days

To exercise your right of withdrawal, you must notify us within the 14-day period by contacting us at:

Email: info@withevision.com

After notifying us, you must return the item within 14 days.

2. Return Eligibility

To be eligible for a refund, returned items must:

Be unworn, unused, and unwashed.
Be in their original condition.
Include all original tags and packaging.
Be free from stains, odors, pet hair, damage, or any signs of use.
Include proof of purchase or the original order number.

We reserve the right to refuse returns that do not meet these requirements.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item;
A defective product; or
The wrong item,

please contact us within 7 days of delivery by emailing info@withevision.com.

Please include:

Your order number;
A description of the issue; and
Clear photographs of the item and its packaging.

If your claim is approved, we will provide a replacement or issue a full refund at no additional cost.

4. Size Exchanges

If you wish to exchange an item for another size, please contact us as soon as possible.

Size exchanges are subject to stock availability. Because some collections may be released in limited quantities, we cannot guarantee that your requested size will remain available.

Customers are responsible for the return shipping costs for size exchanges unless the exchange is required due to an error on our part.

5. Return Shipping

Unless your return is due to an incorrect, damaged, or defective item, customers are responsible for all return shipping costs.

We strongly recommend using a tracked shipping service. Withevision is not responsible for returned packages that are lost, delayed, or damaged during transit.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable unless required by applicable law or if the return results from our error.

7. Order Cancellations

Orders are processed quickly to ensure fast delivery.

If you wish to cancel your order, please contact us immediately.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

8. Undeliverable or Unclaimed Packages

If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect the package, it will be returned to Withevision.

Once the package has been returned to us, we will contact you regarding your options.

If you request reshipment, a new shipping fee will apply.

If you request a refund, the purchase amount will be refunded minus the original shipping costs and any return fees charged by the shipping carrier where permitted by law.

9. Lost or Stolen Packages

Once a shipment has been marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.

Withevision cannot be held responsible for lost or stolen packages after confirmed delivery.

If you believe your package has been delivered incorrectly, please contact the shipping carrier as soon as possible. We will gladly assist by providing shipping documentation where available.

10. Chargebacks & Fraud Prevention

By placing an order on our website, you agree to contact Withevision before initiating a chargeback or payment dispute.

Our team is committed to resolving any issues promptly and fairly.

Fraudulent chargebacks will be disputed using available evidence, including but not limited to:

Order confirmation;
Payment confirmation;
Shipping confirmation;
Tracking information;
Delivery confirmation; and
Any communication regarding the order.

We reserve the right to refuse future orders, suspend customer accounts, or take appropriate legal action in cases of fraudulent activity.

11. Contact Us

If you have any questions regarding this Refund Policy or wish to request a return, please contact us.

Withevision