Shipping Policy

Thank you for shopping with Withevision. We are committed to processing and delivering your order as quickly and securely as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed during our normal business hours, Monday through Friday, excluding public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully received.

During new product launches, promotions, holidays, or periods of high demand, processing times may be slightly longer. If significant delays occur, we will notify you as soon as possible.

2. Shipping Times

Delivery times vary depending on your location.

Estimated delivery times:

• Belgium: 1–3 business days

• Netherlands: 2–5 business days

• Luxembourgh: 2-5 business days

These delivery estimates are provided as guidelines only and are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.

4. Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and the shipping method selected.

Any free shipping promotions will be clearly displayed on our website when applicable.

5. Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

Withevision has no control over these fees and cannot estimate their amount.

6. Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions

• Customs inspections

• Carrier delays

• Public holidays

• High shipping volumes

Withevision is not liable for delivery delays caused by shipping carriers or external events.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet been shipped, please contact us immediately at info@withevision.com.

Once an order has been dispatched, we cannot guarantee that address changes will be possible.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

8. Undeliverable or Unclaimed Packages

If a package cannot be delivered or is not collected from the designated pickup location, it will be returned to Withevision.

Once we receive the returned package, we will contact you to arrange either:

• Reshipment (additional shipping charges will apply); or

• A refund, minus the original shipping costs and any carrier return fees where permitted by law.

9. Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier immediately.

Upon request, Withevision will provide any available shipping documentation to assist with your investigation.

10. Damaged Shipments

If your package arrives visibly damaged, please take photographs before opening it whenever possible.

If the contents are damaged, contact us within 7 days of delivery by emailing info@withevision.com with:

• Your order number

• A description of the issue

• Clear photographs of the packaging and damaged item(s)

We will review your claim and, where appropriate, arrange a replacement or refund.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Withevision

Email: info@withevision.com

We aim to respond to all inquiries within 1–2 business days.